Return Policy
At Fashion4Less, we want you to be completely satisfied with your purchase.
If you are not satisfied, please review our return policy below.
1. Return Eligibility
- Items must be returned within 30 days of receipt (unless otherwise stated).
- Items must be in their original condition — unused, unwashed, with all tags still attached, and in the original packaging.
- Certain items may be non-returnable (for example: sale items, intimate apparel, or items labelled as final sale).
- These exceptions will be clearly indicated on the product page.
2. How to Return
- To initiate a return, please contact us at [insert email address] with your order number, the item(s) you wish to return, and the reason for the return.
- We will provide you with a Return Authorisation (RA) number and full instructions on how to send the item back.
- You are responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item or defective product).
- Please ensure all items are securely packaged to prevent damage in transit.
- We recommend obtaining proof of postage or a tracking number.
3. Refunds & Exchanges
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within [insert timeframe, e.g., 7–14 business days].
- If you wish to exchange an item (for a different size, colour, or style), please place a new order and return the original item under this policy.
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Original shipping charges are non-refundable unless the return is due to our error.
4. Faulty or Incorrect Items
- If you receive an incorrect or defective item, please contact us within 14 days of receipt, including photos or a brief description of the issue.
- We will arrange a replacement, refund, or store credit, as appropriate.
- In these cases, return shipping costs will be covered by us.
5. Cancellation of Orders
- You may cancel your order before it has been shipped by contacting us.
- Once the item has been shipped, the standard return policy will apply.
6. Contact Us
For any queries related to returns, refunds, or exchanges, please contact:
Email: hello@fashion4less.co.uk
Address: Suite 7, Second Floor, Bridge House, Courtenay St, Newton Abbot, TQ12 2QS
